Account Support Specialist

Delivery (Marketing) Department — Full-time — Specialist

Short Term Goals

  • Monitor and determine any operational issues impacting our clients accounts on Amazon, Walmart, and other online marketplaces
  • Communicate (via email and voice) with the online marketplaces’ Seller Support to resolve the identified operational issues in a timely manner
  • Evaluate and resolve issues impacting our clients accounts and product listings
  • Manage product negative reviews by requesting removal for the eligible ones that meet the criteria of violating the online marketplace’s community guidelines
  • Monitor all account notifications and messages and work with various stakeholders to address these issues that may arise from them
  • Assist various teams for any tasks that involve expertise on Amazon, Walmart, and other online marketplaces terms of services
  • Others, as assigned

Long Term Goals

  • Recommend operational best practices to ensure all client accounts and products listings have healthy ratings on Amazon, Walmart, and other online marketplaces
  • Proactively looks for ways to improve internal processes and structure in order for the company to build a strong relationship with its customers

Job Requirements

  • Excellent communication skills both oral and written
  • At least 2 years account management support experience
  • Solid eCommerce experience is preferred but not required
  • Tech-savvy and knowledgeable in navigating digital platforms such as – Customer Relationship Management (CRM) and Content Management System (CMS) is required
  • Proficiency in Excel and Data Management a MUST
  • Highly analytical, strategic thinker, and a problem solver
  • Willing to work graveyard shifts: Tuesdays – Saturdays, 1 AM through 9 AM Manila Time
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