Account Support Specialist
Delivery (Marketing) Department — Full-time — Specialist
Short Term Goals
- Monitor and determine any operational issues impacting our clients accounts on Amazon, Walmart, and other online marketplaces
- Communicate (via email and voice) with the online marketplaces’ Seller Support to resolve the identified operational issues in a timely manner
- Evaluate and resolve issues impacting our clients accounts and product listings
- Manage product negative reviews by requesting removal for the eligible ones that meet the criteria of violating the online marketplace’s community guidelines
- Monitor all account notifications and messages and work with various stakeholders to address these issues that may arise from them
- Assist various teams for any tasks that involve expertise on Amazon, Walmart, and other online marketplaces terms of services
- Others, as assigned
Long Term Goals
- Recommend operational best practices to ensure all client accounts and products listings have healthy ratings on Amazon, Walmart, and other online marketplaces
- Proactively looks for ways to improve internal processes and structure in order for the company to build a strong relationship with its customers
Job Requirements
- Excellent communication skills both oral and written
- At least 2 years account management support experience
- Solid eCommerce experience is preferred but not required
- Tech-savvy and knowledgeable in navigating digital platforms such as – Customer Relationship Management (CRM) and Content Management System (CMS) is required
- Proficiency in Excel and Data Management a MUST
- Highly analytical, strategic thinker, and a problem solver
- Willing to work graveyard shifts: Tuesdays – Saturdays, 1 AM through 9 AM Manila Time
