Client Success Associate

Client Success Department — Full-time — Associate

Short Term Goals

• Manage the product catalog of multiple online sellers – mainly Amazon and Walmart. This covers sales performance, advertising and marketing, keyword indexation, stock level, ratings and reviews, conversion rate, margins, and others
• Drive revenue growth of the assigned client accounts
• Evaluate the existing products and identify strategies that will drive revenue growth
• Run effective advertising and marketing campaigns to revive stagnating growth of non-moving products
• Assess market competition by comparing the clients’ products against competitors
• Identify new product opportunities and successfully execute the launch on Amazon and Walmart
• Analyze market and customer trends within Amazon and Walmart
• Implement and assist in executing launch plans that include product positioning and advertising campaigns
• Work with various service and support units to ensure you are driving the account’s revenue growth. This includes but is not limited to the following:
  • Supply Chain when it comes to inventory forecasting and planning
  • Content and Branding when it comes to listing creation and optimization
  • Operations when it comes to account and listing issues
  • PPC Team for ad campaigns
• Analyze various account reports and create actionable plans to ensure the success of the accounts managed
• Assist with weekly, monthly, and quarterly reports to the team, management, and clients showing account success
• Manage client communications
• Others, as assigned

Long-Term Goals

• Keep abreast with Amazon, Walmart, and other online marketplaces trends; actively participate in community and group discussions to ensure that you and your team acquire the latest knowledge and updates
• Constantly think of ways to increase the assigned accounts’ revenue growth and profitability
• Actively contribute to the Category Management Team’s SOPs that will improve the group’s performance

Job Requirements

• Degree in Marketing, Business Administration, Advertising, Entrepreneurship, and other relevant fields
• Excellent communication skills both oral and written
• Excellent project management skills
• Proven track record in launching and managing products on Amazon or Walmart is preferred
• Ideally at least one (1) year experience as an Associate Category Manager, eCommerce Manager, Associate Product Manager, Marketing Manager, or a similar role
• Experience in Amazon PPC is preferred
• In-depth knowledge of Amazon, Walmart, and other online marketplaces is preferred
• Tech Savvy
• Analytical, strategic thinker, and highly creative
• Attention to detail is a MUST