Client Success Manager

Client Success Department — Full-time — Specialist

Short Term Goals

  • Manage the product catalog of multiple online sellers – mainly Amazon and Walmart. This covers sales performance, advertising and marketing, keyword indexation, stock level, ratings and reviews, conversion rate, margins, and others
  • Drive revenue growth of the assigned client accounts
  • Evaluate the existing products and identify strategies that will drive revenue growth
  • Run effective advertising and marketing campaigns to revive stagnating growth of non-moving products
  • Assess market competition by comparing the clients’ products against competitors
  • Identify new product opportunities and successfully launch them on Amazon and Walmart
  • Analyze market and customer trends within Amazon and Walmart
  • Conceptualize and implement launch plans that include product positioning and advertising campaigns
  • Work with various service and support units to ensure you are driving the account’s revenue growth. This includes but is not limited to the following:
    • Supply Chain when it comes to inventory forecasting and planning
    • Content and Branding when it comes to listing creation & optimization
    • Operations when it comes to account and listing issues
    • PPC Team for ad campaigns
  • Analyze various account reports and create actionable plans to ensure the success of the accounts managed
  • Submit weekly, monthly and quarterly reports to the team, management, and clients showing account success
  • Manage client communications
  • Others, as assigned

Long Term Goals

  • Keep abreast with Amazon, Walmart, and other marketplaces trends; actively participate in community and group discussions to ensure that you and your team acquire the latest knowledge and updates
  • Constantly think of ways to increase the assigned accounts’ revenue growth and profitability
  • Actively contribute to the Category Management team’s SOPs that will improve the group’s performance

Job Requirements

  • Degree in Marketing, Business Administration, Advertising, Entrepreneurship, and other relevant fields
  • Excellent communication skills both oral and written
  • Excellent project management skills
  • Proven track record in launching and managing products on Amazon and Walmart is a MUST
  • At least three (3) years experience as a Category Manager, eCommerce, Product Manager, Marketing Manager, or a similar role is a MUST
  • Experience in Amazon PPC and Amazon SEO is a MUST
  • In-depth knowledge of Amazon, Walmart, and other online marketplaces is a MUST
  • Tech Savvy
  • Analytical, strategic thinker, and highly creative
  • Attention to detail is a MUST
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